Terms of service

Muse & Method Terms of Service

1. Overview

This website is operated by Muse & Method. Throughout the site, the terms “we,” “us,” and “our” refer to Muse & Method.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, including any additional terms, policies, and conditions referenced on this website.

Please read these Terms of Service carefully before using our website. If you do not agree to these terms, you should not access the website or purchase from our store.

2. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country, state, or region of residence, or that you have permission from a parent or legal guardian to use this website and make purchases.

You agree not to use our products, website, or services for any unlawful or unauthorized purpose. You must not violate any laws in your jurisdiction while using our website.

You must not transmit viruses, malware, harmful code, or any destructive material through our website.

A breach of these terms may result in immediate termination of your access to our services.

3. Products and Services

Muse & Method offers beauty tools, self-care items, lifestyle accessories, and related products.

We make every effort to display product images, descriptions, colours, prices, and availability as accurately as possible. However, we do not guarantee that product images, colours, sizing, or descriptions will appear exactly the same on every device or screen.

Product availability may change without notice.

We reserve the right to limit product quantities, discontinue products, update prices, or refuse service at our discretion.

4. Orders and Payment

By placing an order, you agree that all information provided at checkout is accurate, complete, and current.

This includes your:

Full name
Email address
Shipping address
Billing details
Product selection
Quantity ordered

We reserve the right to refuse, cancel, or limit any order if we suspect fraud, unauthorized activity, incorrect pricing, payment issues, or violation of these Terms.

Prices are listed in the store currency shown at checkout. Additional charges, including bank fees, currency conversion fees, customs fees, import duties, or taxes, may apply depending on your location and payment provider. These charges are the customer’s responsibility.

5. Order Processing

Once an order is placed, it may begin processing shortly after checkout.

Customers are responsible for reviewing all order details before completing a purchase. Once an order has been placed, it may not be possible to cancel, change, or modify it.

Order processing times may vary depending on product availability, supplier processing, holidays, high order volume, or circumstances outside of our control.

6. Shipping and Delivery

Shipping times provided on our website are estimates only and are not guaranteed.

Muse & Method is not responsible for delays caused by:

Shipping carriers
Customs processing
Incorrect shipping information
Weather conditions
Holidays
Supplier delays
International transit issues
Events outside of our reasonable control

Customers are responsible for providing a complete and accurate shipping address. Muse & Method is not responsible for orders lost, delayed, returned, or delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer.

Once an order has been transferred to the shipping carrier, delivery handling is outside of our direct control.

7. Customs, Duties, and Import Fees

For international orders, customers may be required to pay customs fees, import duties, VAT, taxes, brokerage fees, or other charges imposed by their country or region.

These fees are not included in the product price or shipping cost unless clearly stated at checkout.

Muse & Method is not responsible for customs fees, duties, taxes, or delays caused by customs authorities.

By placing an international order, you accept responsibility for any additional import-related charges that may apply.

8. Returns, Refunds, and Cancellations

Please review our Return & Refund Policy before making a purchase.

All sales are final once a purchase has been completed. We do not offer returns, refunds, exchanges, or cancellations for change of mind, incorrect item selection, incorrect address, shipping delays, or buyer’s remorse.

If an item arrives damaged, defective, or incorrect, customers must contact us within 48 hours of delivery at:

shopmuseandmethod@gmail.com

Customers must provide their order number, clear photos or videos of the issue, and a brief explanation.

After reviewing the issue, we may offer a replacement, store credit, or another resolution at our discretion.

Nothing in this policy is intended to limit any rights that may apply under relevant consumer protection laws.

9. Product Use and Responsibility

Customers are responsible for using products safely, correctly, and according to any provided instructions.

Muse & Method is not responsible for injury, irritation, allergic reaction, misuse, damage, or undesired results caused by improper use of products.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Any beauty, wellness, or self-care information provided by us is for general informational purposes only and should not be treated as medical, dermatological, or professional advice.

If you have sensitive skin, allergies, medical concerns, or other health-related conditions, you should consult a qualified professional before using relevant products.

10. Accuracy of Information

We aim to provide accurate and current information on our website. However, we do not guarantee that all information is complete, accurate, reliable, current, or error-free.

There may occasionally be typographical errors, pricing errors, product description errors, or inaccuracies. We reserve the right to correct errors, update information, cancel orders, or make changes at any time without prior notice.

11. Third-Party Tools and Links

Our website may contain links to third-party websites, apps, payment processors, shipping providers, or supplier platforms.

These third-party services are not controlled by Muse & Method. We are not responsible for the content, accuracy, policies, practices, products, or services of any third-party website or provider.

Using third-party tools, links, or services is at your own risk.

12. User Comments, Reviews, and Submissions

If you submit reviews, comments, messages, photos, feedback, or other content to us, you agree that we may use, edit, share, repost, or display that content for business, marketing, or promotional purposes unless you clearly state otherwise.

You agree not to submit content that is unlawful, offensive, abusive, defamatory, misleading, harmful, or that violates the rights of another person or business.

We reserve the right to remove or refuse any submitted content at our discretion.

13. Intellectual Property

All content on this website, including text, branding, logos, graphics, product names, website design, images, captions, and written materials, belongs to Muse & Method or is used with permission.

You may not copy, reproduce, distribute, modify, sell, or use our content for commercial purposes without written permission from us.

The names Muse & Method and The Glow Method may not be copied, imitated, or used in a way that causes confusion with our brand.

14. Prohibited Uses

You agree not to use our website or services:

For any unlawful purpose
To violate any laws or regulations
To infringe upon our intellectual property rights or the rights of others
To submit false, misleading, or fraudulent information
To upload or transmit viruses, malware, or harmful code
To collect or track the personal information of others
To spam, phish, scam, or engage in deceptive activity
To interfere with the security or operation of our website
To harass, abuse, insult, harm, defame, or discriminate against others

We reserve the right to terminate your access to our website or services if you violate these prohibited uses.

15. Limitation of Liability

Muse & Method is not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

This includes, but is not limited to:

Product misuse
Shipping delays
Lost or stolen packages
Customs delays or charges
Website errors
Payment processor issues
Third-party service failures
Allergic reactions or sensitivities
Business interruption
Loss of data or profits

Your use of our website and products is at your own risk.

16. Indemnification

You agree to indemnify and hold harmless Muse & Method, its owners, operators, affiliates, service providers, suppliers, and partners from any claims, damages, losses, liabilities, costs, or expenses arising from your violation of these Terms of Service or misuse of our website, products, or services.

17. Privacy

Your submission of personal information through our store is governed by our Privacy Policy.

By using our website, you agree to the collection and use of information as described in our Privacy Policy.

18. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on our website.

It is your responsibility to review this page periodically for changes.

Your continued use of our website after changes are posted means you accept those changes.

19. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable to the business location of Muse & Method, unless otherwise required by applicable consumer protection laws in the customer’s jurisdiction.